I. Supervision policy:

According to the guideline of "quality is the No.1 of a project of vital and lasting importance", and standing at the highness of emphasizing politics and being responsible for the people, history and enterprise, we stick to improving the project quality, erasing quality common fault, and we strengthen construction process control to manage and supervise every project generally. We insist on developing our company by increasing quality and trying to create more quality projects. Our management principle is "Building High-quality Projects & Creating Well-known Enterprise", and we do well the work of returning to visit and maintenance generally to provide good service to the society.

II. Organization Framework

1. Establish SCEG Quality Service Center.

Add: No. 164, Jiwang Road

2. Establish Society Service Promise Supervision Office, in charge of supervising every service work of Service Center.

III. Open Service Tel: 8934871-3027

IV. Range and Standard of Service Promise

1. Project quality: The eligibility rate and directional choiceness rate of the projects built by our company reach 100%. Carrying out the contract clauses signed with First Party rigidly. Any breach of contract cause by us, we will bear related punishment according to the responsibility of breach in the contract.

2. Construction time limit: Organizing construction according to the contract time limit signed with the First Party rigidly. Any delay of time limit because of our party, we shall compensate the related economic loss according to the contract.

3. Return-to-visit of projects:

(1) When the project is over and put it into the consumers' use, we establish on-site service group and maintain the problems put forward by consumers in time. We also provide project guaranteed repair brochure, project using and maintenance brochure.

(2) After the project is put into consumers use, we carry through the following return-to-visit: return-to-visit of completion, plans, seasons, and after the guaranteed repair period is over.

4. Guaranteed repair of project: To all the construction projects constructed by our company, we shall carry out guaranteed repair according to Construction Law, Management Byelaw of Construction Projects Quality, and the contract items signed with owners. If some quality problems occurred in using, we shall go to the site to discuss the maintenance project and time limit with the owners within 24 hours after we receive the owner's report. Even quality problems occurred out of guaranteed repair period, we shall still maintain according to the above items, but we will see whether charge or not regarding the material situation. To the projects not constructed by our company, if the owners connect us we also give warm reception. If we could provide service, we will charge regarding the material situation. During the service process, we try not to disturb the owners and try to provide 100% satisfaction to the owners with high responsibility and quality service.

5. Guaranteed time limit:

(1) To the groundwork projects and principal part structure projects, it is the reasonable utilization period to this project stated by designing documents

(2) To the roof waterproof projects, toilets with waterproof requirements, leakage proof of rooms and outer metope, it is 5 years.

(3) To the heat-supply and air conditioning system, it is 2 heat-supply periods or air-conditioning supply periods.

(4) To the electrical wires, pipes of water supply and drainage, equipment installation and decoration projects, it is 2 years.

(5) To the guaranteed period of other projects, it is decided by First and Second Party.

(6) The guaranteed period of construction projects, it is counted form the date of completion and eligibility of check & aceept.

V. Service supervision:

If the quality service center of our company didn't carry out according to the above items, owners can tell Society Service Promise Supervision Office directly. The telephone is 8934871-3022. The owners can get reply within 2 days, and at the same time we will punish the person in charge according to the "Implement Ways of Society Service Promise".

VI. Responsibility of breach of contract:

If the service person of our company cannot complete within the promise period, we will explain to the related owners. If we bring inconvenience or trouble in working to you, we will apologize to you. If we bring forward economic loss because of breach of contract, our company will be responsible for compensation. The material items shall carry out according to related law or byelaw.